Question 5: My boss wants to be copied on every email I send to clients. Is this a standard practice? It seems awkward. Answer: It is not a standard practice, and the behavior has several disadvantages: It can suggest to clients that you are a junior employee who must be closely supervised; make clients feel they should address him rather than you; rope him into even the smallest, least important exchanges; and encourage him to micromanage your client interactions.
Ask your boss whether sending him client updates will meet his needs. Another option is to forward any important emails to him, so he will be aware of what is going on. Answer: Remember this essential rule: Only cc people when they must have or should have the information. Also, do not copy people on constructive feedback, denials, or reminders—messages that could embarrass the individual whose name appears on the To line. Question 7: I am buried in copies of emails I do not need. Answer: If the emails are from people in your work group, why not have a group meeting to discuss your email standards?
Together you may be able to identify great ways to be more efficient about ccs. For example, maybe you are receiving copies of all the safety incidents, when safety is not your current job focus. Or maybe you are included in duplicate lists. At this point, I do not need to be involved in the ongoing discussion.
But if you feel I need to know about a specific situation, do cc me. Learn guidelines for bccs in the blog post " Bcc: Use With Caution. Lynn Syntax Training. What should you do if that person writes back to you warning you not to repeat it without ccing to other peole in loop? Sumita, interesting! The first point to remember is that a cc is to keep someone in the loop. Therefore, there is nothing wrong with ccing a person on his or her day off.
That individual decides when to read the email. Who is not ccing—you or the other person? Email can be fraught with misunderstandings. Review the points I made in the blog post above, and stay positive. Lynn, This was a very insightful blog. I came to find clearer direction for my team, and walked away with seeing areas of improvement for myself. I have two millennials in on my team. We communicate differently.
I have been working to educate myself on their communication style and adapt. One point of contention is with keeping me on the loop. We also have one weekly meeting. I have been unsuccessful in getting them to comply. Do you have any suggestions?
Either to coach them in the right direction or modify how I am able to get the information from them. Interesting question. Without that information, you would feel out of the loop. In that scenario, can you imagine how burdensome and silly it would seem to your partner to have to loop you in to everything that happens?
You know I will contact you about anything really significant. I suggest that you free yourself from needing to be in the loop. Instead, develop your team members so they can function without you, letting you know only about unusual and significant situations that require your involvement or knowledge. Set some guidelines about what is unusual and significant in case there might be confusion about that. Beyond that, if the millennials are not able to follow your direction, give them feedback on that deficiency.
If they are not communicating appropriately, let them know and include that feedback in their performance appraisals. I am an design engineer working for international projects in a small consulting firm.
Is that normal and ok? That sounds like a frustrating situation. I suggest you talk with your boss about this. If appropriate, tell him that you would like to build relationships with clients—for your own professional development and growth within the firm and for a cohesive approach to client projects. Being recognized as the design engineer on projects would help build those relationships.
Whatever the outcome of the conversation, be sure to keep your own notes of the projects you are completing, and add projects to your resume when you update it. My principal copied me an email that he wrote to a high profile client and added a PS stating that he would like to introduce the two of us. The easiest and safest step is to ask your principal how he would like you to respond.
Ask him in person, by phone, or in email. In email, do not copy the client; this is a private communication. He is. Client Engagement. Creative Services. Work with designers, copywriters, and SEO specialists. View product overview. View all industries. Content creation Email etiquette Using Bcc vs.
Cc Do you know when to use Bcc vs. When not to use Bcc? Summarizing the To vs. Choose the right recipient field every time Now that you understand the differences between these fields, you can assemble emails with intention, courtesy, and proper etiquette. Read next See all. Top content marketing tips for more effective results Best content marketing tips: Create content that stands out and drives quality results.
How to write a case study A step-by-step guide of everything you need to know about using case studies in your marketing strategy. How to promote your blog Are you thinking about starting a blog? Like a physical carbon copy, a CC is a way of sending additional copies of an email to other people. When you CC people on an email, the CC list is visible to all other recipients. For example, if you CC bob example. For example, if you have bob example. Someone on the BCC list can see everything else, including the CC list and the contents of the email.
However, the BCC list is secret—no one can see this list except the sender. The To and CC fields work similarly. Whether you put four email addresses in the To field or put one email address in the To field and three in the CC field, the four people will all receive the same email. When it comes to email etiquette, the To field is generally for the main recipients of your email. The CC field is for sending a copy to other interested parties for their information.
For example, if you send an email to bob example. Of course, you can continue to BCC Jake on future emails or forward him a copy of the reply. However, people are much more likely to receive all replies in an email thread if you CC them. In practice, a lot of this can come down to email etiquette and different people will use these fields differently—particularly the To and CC fields. Browse All iPhone Articles Browse All Mac Articles Do I need one?
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